Troubleshooting
The common questions — the sign-in code, the trial, billing — and the fix for each.
The sign-in code never arrives
- Check your spam or promotions folder.
- Wait a minute: some mail providers hold a message briefly.
- Ask for a new code — only the most recent one works.
"Your subscription has ended"
Your free trial is over and no plan was chosen. Nothing is deleted: open Settings → Billing, choose a plan, and everything comes back where you left it.
A payment failed
Update your card in Settings → Billing → Manage billing. Stripe retries the payment on its own once the card is valid.
Still stuck?
Use the contact form — a person reads every message.