Every question, answered
Every question the documentation answers, each linked to the part of the page that answers it.
Getting Started
- What is Gloriads?Introduction
- What can I do with Gloriads today?Introduction › What you can do today
- Where do I start?Introduction › Where to start
- Does Gloriads change anything on Amazon without my approval?Introduction › What you can do today
- How do I get help from a person?Introduction › Getting help
- How do I create an account?Quick start › 1. Create your account
- Why can't I sign up yet?Quick start
- I did not get the 6-digit codeQuick start › 1. Create your account
- How do I connect Amazon Ads after signing up?Quick start › 2. Connect Amazon Ads
- How long until my figures appear?Quick start › 3. Open your dashboard
- Which tool should I try first?Quick start › 4. Try a tool
- What happens when my free trial ends?Quick start › When the trial ends
Your Amazon Ads
- How do I connect my Amazon Ads account?Connect Amazon Ads › Connect
- Which Amazon account should I sign in with?Connect Amazon Ads › Connect
- It says « The Amazon Ads connection is opening soon »Connect Amazon Ads › Connect
- What can Gloriads do on my Amazon account?Connect Amazon Ads › What Gloriads can do once connected
- Does Gloriads change my campaigns without asking?Connect Amazon Ads › What Gloriads can do once connected
- Which marketplaces does Gloriads support?Connect Amazon Ads › Your marketplaces
- A new marketplace does not show upConnect Amazon Ads › Your marketplaces
- What happens if Gloriads loses access to Amazon?Connect Amazon Ads › If Gloriads loses access
- How do I disconnect Amazon Ads?Connect Amazon Ads › Disconnect
- Will disconnecting change my campaigns?Connect Amazon Ads › Disconnect
- What does ACOS mean?Dashboard › The figures
- What do the dashboard figures mean?Dashboard › The figures
- Do sales include organic sales?Dashboard › The figures
- Are purchases orders or units?Dashboard › The figures
- In which currency are amounts shown?Dashboard › The figures
- How do I change the period?Dashboard › Pick a period
- How do I see my lifetime spend?Dashboard › Pick a period
- Why is today's figure so low?Dashboard › Pick a period
- How do I compare with last year?Dashboard › Compare with another period
- How do I compare with the previous period?Dashboard › Compare with another period
- What do the green and red changes mean?Dashboard › Compare with another period
- Why do compared periods end yesterday?Dashboard › Compare with another period
- What do « — » and « New » mean next to a figure?Dashboard › Compare with another period
- How much do I spend on each ad type?Dashboard › Spend by ad type
- What does the chart show?Dashboard › The chart
- How do I see results per marketplace?Dashboard › By marketplace
- How many campaigns, ad groups and ads do I have?Dashboard › Your account right now
- How often are my figures updated?Dashboard › How fresh the figures are
- How do I refresh my data now?Dashboard › How fresh the figures are
- How far back does my history go?Dashboard › How fresh the figures are
- Why does my new campaign not show up?Campaigns › How fresh the list is
- How do I see a campaign's ad groups?Campaigns › Ad groups
- How do I open a campaign or an ad group in the Amazon Ads console?Campaigns › Ad groups
- What do SP, SB and SD mean?Campaigns › Campaign types
- How do I hide a campaign type?Campaigns › Campaign types
- Which campaigns did Gloriads create or change?Campaigns › Who touched what
- How do I find a campaign by name?Campaigns › Who touched what
- How do I see more campaigns per page?Campaigns › Long lists
- How do I save a campaign as a template?Campaigns › Save a campaign as a template
- How do I see my ad results per product?Products › The list
- What do the Structure and Overlaps columns mean?Products › The list
- How often are the product figures updated?Products › How fresh the figures are
- What is a campaign role?Products › Campaign roles
- How do I confirm my campaigns' roles?Products › Campaign roles
- Why do my campaigns compete for the same search?Products › Overlaps: searches several campaigns compete for
- Which campaign keeps a search?Products › Overlaps: searches several campaigns compete for
- How do I fix campaigns that compete for the same search?Products › Fix the overlaps
- Can I undo a structure correction?Products › Fix the overlaps
- Can Gloriads fix overlaps by itself every day?Products › Keep the structure clean
- Can a rule send a search to the product's exact campaign?Products › In rules and templates
- Why is Sponsored Brands spend not counted per product?Products › Limits
Rules & automation
- What is a rule?Rules
- How do I create a rule?Rules › Create a rule
- Can one rule cover several campaign types?Rules
- Why is a campaign type greyed out or marked Not offered?Rules › Create a rule
- How often can a rule run?Rules › Frequency
- Which time zone does a rule use?Rules › Frequency
- What can a rule change on Sponsored Products?Rules › What it looks at
- How do I harvest search terms automatically?Rules › What it looks at
- How do I add negative keywords automatically?Rules › What it looks at
- Can a rule just alert me without changing anything?Rules › What it looks at
- What can a rule do on Sponsored Brands?Rules › On Sponsored Brands
- What can a rule do on Sponsored Display?Rules › On Sponsored Display
- What can a rule do on Streaming TV?Rules › On Streaming TV
- Why judge Streaming TV on impressions, not clicks?Rules › On Streaming TV
- How do I choose the campaigns a rule acts on?Rules › Where it acts
- Which figures can a condition use?Rules › When and what
- How do AND, OR and brackets work in a rule?Rules › When and what
- Are rule amounts converted between currencies?Rules › When and what
- How do I find keywords that spend without selling?Rules › When and what
- How do I pause campaigns every night?Rules › When and what
- How do I compare a figure with the days before?Rules › Compare with the days before
- How do I get alerted when spend jumps?Rules › Compare with the days before
- What guardrails does a rule have?Rules › Safety
- How many objects can a rule change per run?Rules › Safety
- How do I test a rule before turning it on?Rules › Test before you turn it on
- How do I turn a rule on or off?Rules › Manage your rules
- How do I run a rule right now?Rules › Manage your rules
- How do I duplicate or delete a rule?Rules › Manage your rules
- What happens to my rules if Gloriads loses access to Amazon?Rules › Manage your rules
- Are there ready-made rules?Rules › Rule templates
- How do I see what a rule did?Rules › Follow its runs
- How do I stop my brand name from being negated?Never-negate lists
- Where are the never-negate lists?Never-negate lists › Open them
- What does a keyword in the list protect?Never-negate lists › What they protect
- Can a rule still add my brand as a keyword?Never-negate lists › What they protect
- What is added to the never-negate lists for me?Never-negate lists › What goes in them
- How do I add Merch on Demand ASINs to the list?Never-negate lists › What goes in them
- How many entries can a never-negate list hold?Never-negate lists › What goes in them
- Where do I see a negative that was kept off?Never-negate lists › Where you see them work
Toolkit
- How do I add a product to many ad groups at once?Add products to ad groups
- How do I paste a list of ASINs or SKUs?Add products to ad groups › 1. Products
- Can I upload a file of products?Add products to ad groups › 1. Products
- Why was a product left out?Add products to ad groups › 1. Products
- How do I add Merch on Demand products?Add products to ad groups › 1. Products
- How do I save a group of products?Add products to ad groups › 1. Products
- Does Gloriads add a product twice?Add products to ad groups › 3. Preview and approve
- Can I create the ads paused?Add products to ad groups › 3. Preview and approve
- What happens after the ads are created?Add products to ad groups › After creation
- How do I copy campaigns to another marketplace?Duplicate to another marketplace
- Can I duplicate a campaign on the same marketplace?Duplicate to another marketplace › 2. Pick the marketplaces
- Which campaigns can be copied?Duplicate to another marketplace › Before you start
- Why is a marketplace greyed out?Duplicate to another marketplace › 2. Pick the marketplaces
- Why was my copy renamed « duplicate1 »?Duplicate to another marketplace › 3. Check with Amazon
- How are my keywords translated?Duplicate to another marketplace › Another language: your keywords
- How do I keep a word untranslated?Duplicate to another marketplace › Another language: your keywords
- What does the « No bid » tag mean?Duplicate to another marketplace › Another language: your keywords
- How are bids and budgets converted?Duplicate to another marketplace › Another currency: your bids and budget
- What happens to Sponsored Brands collection titles?Duplicate to another marketplace › Sponsored Brands: collection titles
- How do I pick a video for a Sponsored Brands copy?Duplicate to another marketplace › Sponsored Brands: videos
- What changes on a Sponsored Brands copy?Duplicate to another marketplace › What changes on a Sponsored Brands copy
- Can I copy Display campaigns?Duplicate to another marketplace › What changes on a Display copy
- What is not copied?Duplicate to another marketplace › What is not copied
- Why are some category targets left out?Duplicate to another marketplace › Why are some of my category targets left out?
- Does Gloriads pick a similar category instead?Duplicate to another marketplace › Does Gloriads pick a similar category instead?
- Are copied campaigns created enabled?Duplicate to another marketplace › 5. Approve
- How many campaigns can I copy at once?Duplicate to another marketplace › Limits
- What is a campaign template?Campaign templates
- How do I create a template?Campaign templates › Create a template
- How do I name campaigns automatically?Campaign templates › Create a template
- How do I launch campaigns for a new product?Campaign templates › Apply a template
- What if a campaign name already exists?Campaign templates › Apply a template
- Can Gloriads propose campaigns for every new product?Campaign templates › New product automation
Activity & notifications
- Where do I see everything Gloriads did?Activity
- How do I filter Activity by campaign or marketplace?Activity › Filter the list
- What did my rules do?Activity › What your rules did
- What do « Partly done » and « Check needed » mean?Activity › Operation status
- Why was a line refused by Amazon?Activity › Each line
- What do « Not delivering » and « Not accepted » mean?Activity › Each line
- How do I open an ad group in the Amazon console?Activity › Each line
- What will Gloriads notify me about?Notifications › What you are told
- Why is my ad not delivering?Notifications › What you are told
- How long does Amazon take to review a new ad?Notifications › When Gloriads checks
- Do I get notifications by e-mail?Notifications › Reading them
- How do I mark notifications as read?Notifications › Reading them
Account & billing
- How much does Gloriads cost?Plans and pricing › The plans
- Which plan should I choose?Plans and pricing › Choosing your plan
- Is anything refunded when I move down?Plans and pricing › Moving up or down
- Is there annual billing?Plans and pricing › Annual billing
- Do I keep access after cancelling?Plans and pricing › Cancelling
- Do I need a credit card for the trial?Billing and trial › The free trial
- Will I be charged when the trial ends?Billing and trial › The free trial
- How do I add a payment method?Billing and trial › Adding a payment method
- How do I update my card?Billing and trial › Adding a payment method
- Where are my invoices?Billing and trial › Your invoices
- How do I add my VAT number or billing address?Billing and trial › Your invoices
- How do I upgrade or downgrade?Billing and trial › Changing your plan
- How do I switch to annual billing?Billing and trial › Switching to annual
- How do I cancel my subscription?Billing and trial › Cancelling
- Is my data deleted if I stop paying?Billing and trial › Cancelling
- How do I delete my account?Billing and trial › Deleting your account
- How do I change the number format or language?Settings › Preferences
- How do I change my email or password?Settings › Security
- How do I choose which e-mails I get?Settings › Notifications
API & AI assistants
- Does Gloriads have an API?Get started with the API
- Is the API included in my plan and in the trial?Get started with the API
- How do I create an API key?Get started with the API › 1. Create a key
- How do I make my first API call?Get started with the API › 2. Make your first call
- Where is the API reference?Get started with the API › 3. Explore every endpoint
- Where do I send the API key?Authentication and API keys › Send the key in the Authorization header
- Can the API change my campaigns?Authentication and API keys › What a key can do
- How many API keys can I have?Authentication and API keys › Create a key
- How do I revoke an API key?Authentication and API keys › Revoke a key
- How do I disconnect an AI assistant?Authentication and API keys › AI assistants connected without a key
- What is the public demo key?Authentication and API keys › The public demo key
- What are the API rate limits?Limits and errors › Request limits
- What do the rate-limit headers mean?Limits and errors › Rate-limit headers
- What does an API error code mean?Limits and errors › Error codes
- How do pages work in the API?Limits and errors › Values and pages
- Can I ask ChatGPT or Claude about my account?Connect an AI assistant
- What can the AI assistant see?Connect an AI assistant › What the assistant can see
- How do I connect claude.ai?Connect an AI assistant › claude.ai
- How do I connect ChatGPT?Connect an AI assistant › ChatGPT
- How do I connect Claude Code, Cursor or VS Code?Connect an AI assistant › Claude Code
- Which Claude model should I use?Connect an AI assistant › claude.ai
Help
- The sign-in code never arrivesTroubleshooting › The sign-in code never arrives
- It says « Your subscription has ended »Troubleshooting › "Your subscription has ended"
- A payment failedTroubleshooting › A payment failed
- My spend differs slightly from the Amazon Ads consoleTroubleshooting › My spend differs slightly from the Amazon Ads console
- A new ad says « Pending review »Troubleshooting › A new ad says « Pending review »
- Why does Lifetime not go back to my first campaign?Troubleshooting › Lifetime does not go back to my first campaign
- Gloriads says « Reconnect needed »Troubleshooting › « Reconnect needed »
- How do I contact support?Troubleshooting › Still stuck?
- What data does Gloriads store?Privacy and security › What we store
- Does Gloriads see my card or password?Privacy and security › What we never see
- Is my data sold or encrypted?Privacy and security › How it is protected
- What happens to my data if I leave?Privacy and security › If you leave